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The Year of Customer Experience for Financial Wellness

With 10 years having passed since the Financial Crisis, many consumers have not fully recovered from its effects on their financial health. Individuals now demand a best-in-class customer experience in banking that goes beyond convenience, access, and design -- to deliver improved financial wellness, as consumers urgently focus on building savings, improving credit, and other long-term financial goals.

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Blockchain Enhances the Insurance Industry

As an emerging technology seeking mainstream acceptance, blockchain continues to build applications and use cases towards solutions that can have an immediate impact on industries in need of innovation, efficiency, and/or disruption.  One industry that easily fits these criteria is insurance.

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What Makes a Great FinTech?

Fintech continues to evolve as customers now trust these digital-only companies more than ever, slowly migrating deposit balances and other assets away from banks and traditional institutions. If you're an individual interested in investing, working for, or building the next great fintech, here are four areas to examine closely:

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Banks and Fintechs: Partnerships for Innovation

When fintechs first popped up a few years ago, these startups had a goal of disrupting and displacing banks in the world of financial services.  Banks stood their ground and made small reactive changes, but kept systems and processes mostly the same.  The relationship between these rivals has dramatically changed, with both fintechs and banks now working closely together to impact the future of finance.

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The Evolution of Banking's Digital Transformation

After years of investment in digital transformation, the top US banks have actually started to pull away with market share while smaller regional banks are left behind, based on a study by Accenture of US banks, in reference to core banking systems, back-office processes, and workforce development.

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2018 Forbes Fintech50 Highlights 7 from SF Bay Area

Despite Bitcoin's future taking the majority of the top stories in finance, multiple fintech companies are experiencing noteworthy growth and tackling today's critical issues from fraud detection, streamlining loan approval, to going beyond standard credit score decisioning in underwriting loans.

Image Credit Forbes 

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